Feel good about looking better with Great Clips! In this exclusive Q&A we find out why Great Clips is so great. We sit down with the business owner of the Great Clips franchisee Shirley Bornstein
Q. How many Great Clips do you own?
A. 15 salons
Q. How long have you been working at Great Clips
A. We are a franchisee since 2009, so 11 years.
Q. What is Great Clips mission statement?
A. Great Clips care more about you by providing Comfort, Freedom and Connection. Our mission is to make people happier and more confident by providing repeatable high quality hair care.
Core Values;
Truthfulness – Candid open communication and share information
Fairness – Treat all people based on their performance, and apply policies in a consistent fashion
Helpfulness – Help our co-workers and customer to have a positive better life
Timeliness – Arrive on time and stay late when necessary
Cleanliness – Perform cleaning every day to improve the stores
Kindness – Taking action to help our coworkers and customers to improve their lives
Q. What servies does Great Clips provide?
A. Our primiary service is haircuts, for men, women and children. Before the pandemic we also offer shampoo, deep conditioning, styling and beard trim, but those service are suspended now.
Q. Can you tell us about your new location on the Northside of Kenosha?
A. We have a new location located across from Woodman, next to Noodles & Company. It is a relocation from our 80th street location. It is a new beautiful salon with excellent stylists working and ready to provide safe and great services to our customers. Our newest location is in the pick n save shopping center on 18th street, it is a relocation from our previous 18th street location. It will be a new beautiful salon offering safe and high quality haircut services to our north side customers. Our opening date will be at the end of this month.
Q.How does your online check in work?
A. The online check-in for Great Clips is fast and easy. After clicking the orange “check in” button for the salon you want to visit, just enter your first and last name and your phone number in the empty fields. Indicate the number of people getting haircuts, and you’ll see an estimated wait time. Finally, click “check me in,” and you’ll be checked in for your visit.
Great Clips also has an app you can install on your mobile device for even more convenience. After installing the app, create your unique profile. This lets you keep track of your favorite Great Clips salons for checking in. You can also ask for promotional emails so you never miss a special. The app also makes it easy to access Great Clips customer service to provide feedback about your visits.
We also just launched ReadyNext. ReadyNext is a text alert that notifies you when your estimated wait time reaches 15 minutes as your cue to head to the salon.
This service is provided to online check in customers and walk in customers.
Q. How has COVID-19 changes your business?
A. The pandemic had our salons locked down for 8 weeks, now that we are back open we are welcoming new and existing customers hope to soon exceed pre-COVID-91 level of business. For our customers and staff to feel safe working today we have improved sanitation practices including washing hands between every customer, wearing masks, use fresh clean cape for every customers, and added personal protective equipment for every employee. We are seeking additional employees who want to work in a clean and safe environment. And we have had several new customer who choose our salon because other salons have not followed similar safety procedures.
Q. What hair products do you carry?
A. We carry Great Clips brand, Sexy Hair, American Crew, Redken, Paul Mitchel, Bed Head Tigi, Biolage, Nixon, Ladibugs, etc
Q. What can someone expects when going to Great Clips for the first time?
A. A warm welcome greeting from our friendly staff, short wait time, efficient and quality haircut and recommendation for hair product for your hair.
Q. What make Great Clips stand out for all the other hair salons?
A. Comfort, Freedom and Connection. Comfort means Be Our Guest, we will treat our customer like they are a guest in our home. Freedom means No Waits. We will provide more freedom to our customers by minimizing their wait because their time is valuable. Connection mean Listening Counts. We will listen and make a connection to our customers to give them the haircut they want because they want to look like themselves, only better.
Great Clips locations
Kenosha – 7114 118th Ave.
(Near Woodman’s & Noodles Company)
262-891-3135
Southport – 7260 Green Bay Road
(Next to kohl’s)
262-942-1161
Racine – Regency Pointe – 2310 South Green Bay Road
(Next to TJ Max)
262-554-8006
Q&A & photo by Donny Stancato
